WORLDWIDE SHIPPING!FREE DELIVERY ON AUSTRALIAN ORDERS $120+
Hello Chooki

FAQ

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FAQ2022-08-11T01:18:56+10:00
Shipping within Australia2022-01-20T08:42:36+10:00

Australia Post is experiencing domestic and international delivery delays in all destinations as a result of covid-19. Please keep in mind your delivery may take longer than usual due to these difficult times.

 

AUSTRALIA

  • Standard Shipping: $12 flat rate (est. 3-10 business days once dispatched)
  • Express Shipping: $17 flat rate (est. 1-5 business days once dispatched)

*Free Shipping: all orders over $120 receive free standard shipping Australia Wide.

 

 

 

 

 

International Shipping2022-01-20T08:42:58+10:00

NEW ZEALAND

Standard Shipping: $25 flat rate (est. 15-20 business days once dispatched)

*Hello Chooki prices and shipping rates do not include import duties, customs fees and you will be liable for such fees where applicable at the point of, or after delivery. Hello Chooki does not accept refunds or returns for duties or customs including “return to sender” where duties, customs have not been paid.

 

 UNITED KINGDOM

Standard Shipping: $40 flat rate

*Hello Chooki prices and shipping rates do not include import duties, customs fees and you will be liable for such fees where applicable at the point of, or after delivery. Hello Chooki does not accept refunds or returns for duties or customs. If the receiver does not pay taxes and duties, the item(s) will be returned to sender and the purchaser will be supplied a store credit, excluding the return and original shipping fee.

 

INTERNATIONAL ORDERS

Please contact us as hello@hellochooki.com.au for approximate costs for all other countries. Hello Chooki prices and shipping rates do not include import duties, customs fees, taxes and you will be liable for such fees where applicable at the point of, or after delivery. Hello Chooki does not accept refunds or returns for duties or customs. If the receiver does not pay taxes and duties, the item(s) will be returned to sender and the purchaser will be supplied a store credit, excluding the return and original shipping fee.

*We do not ship to North America & Canada at this stage.

Please note – all shipping costs are in Australian Dollar (AUD) currency.

Do you donate to charity?2022-01-21T03:47:29+10:00

Yes, we donate 5% of our profits to the Pink Elephants Support Network from our Hey Baby Boy and Hey Baby Girl range. Pink Elephants provides the latest resources, information, and peer support for anyone impacted by early pregnancy loss. Using evidence, empathy, and connection, our unique digital-first approach offers a single source of specialist support, whenever and wherever it’s needed — for anyone who has directly experienced it, for family and friends, corporate partners, or healthcare professionals seeking proven ways to help. For further information on the Pink Elephants Support Network, please follow this link https://www.pinkelephants.org.au.

What if I order in-stock and pre-order simultaneously?2022-01-20T08:50:39+10:00

If you order an in-stock item with a pre-order item on the same invoice, all items will be packaged and shipped together once your pre-order item is available. If you do require the in-stock items sooner, please email us at hello@hellochooki.com.au.

What are the benefits of bamboo?2022-01-20T08:50:48+10:00

Bamboo fibres create incredibly soft baby linens and are much softer than cotton, this makes them the top choice for mothers and fathers when purchasing baby linens for their little ones especially those who suffer from baby eczema or other forms of skin conditions.

Not only is bamboo highly absorbent and hypoallergenic it is also environmentally friendly with one acre of bamboo producing more oxygen than twenty-five acres of forest.

Are your products organic?2022-01-20T08:50:55+10:00

Yes, our products are crafted with OEKO-TEX certified materials. We are currently in the process of gaining our OEKO-TEX certification for the completed product.

Are your designs exclusive?2022-01-20T08:50:59+10:00

Yes, all our artist designs are exclusive to Hello Chooki. We work with artists from all over the world who we work with closely to develop unique and creative prints for your little ones. Some designs are exclusive to Hello Chooki and our niche, some are exclusive to Hello Chooki completely.

Are you Australian owned?2022-01-20T08:51:04+10:00

Yes, we are a born and bred Australian family-owned business from the sunny shores of Queensland.

Where are your products made?2022-01-20T08:51:08+10:00

It took us over two years of testing multiple materials and samples from far and wide before producing a single product. We are happy to say we now work with a highly experienced team of bamboo fibre experts from China who craft each individual item with a lot of love and fun and go above and beyond to ensure we produce high-quality products.

Do we sell wholesale?2022-01-20T08:51:16+10:00

Yes, we do and we would love to hear from you. Please email hello@hellochooki.com.au and we can send you our wholesale information.

Do you offer returns?2022-01-20T12:01:19+10:00

We hope that you love your Hello Chooki purchase. If for any reason, your purchase is not right for you then you are welcomed to a full price store credit within 14 working days of receiving your product.

Please note, we do not offer refunds for change of mind.

To ensure your return will be accepted, the following must be met:

  • Item’s must be returned within 14 days of receiving your order.
  • All items must be in their original condition and packaging including unwashed or used.
  • Proof of purchase must be supplied along with an order number.

Faulty/ Damaged Returns

Hello Chooki take pride in packaging and processing each order. However, in the event you have received a damaged or faulty item please immediately email hello@hellochooki.com.au with images of the fault or damage along with your proof of purchase for further review.

For further information please read our Refunds and Returns Policy

How long will it take to receive my order?2022-01-20T08:51:27+10:00

We at Hello Chooki endeavor to dispatch your order on the same day of purchase, however, if this is not possible, we endeavor to have all orders dispatched within two working days excluding public holidays.

Please note: Australia Post is experiencing domestic and international delivery delays due to government restrictions as a result of COVID-19. Please keep this in mind if your package is taking longer than usual to arrive.

Delivery Estimate:

  • Australia: 3-10 business days
  • Australia: 1-5 business days (Express)
  • New Zealand: 15-20 business days (temporary delay due to Covid-19)
How much does shipping cost?2022-01-20T08:53:23+10:00

Our shipping rate is $12 for standard packaging Australia Wide. We also offer Express Shipping at a rate of $17 and Free Shipping for all orders over $120.

Our shipping rate for New Zealand is $25 for standard packaging.

Our shipping rate for the rest of the World excluding (North America & Canada) is $40 for standard packaging via Australia Post.

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