We want you to love every piece. If something isn't quite right, here's how we'll make it right.

 

Our 30-day promise

You can return your order within 30 days of the date of purchase

for a full refund or exchange, provided that:

 

+ The item has not been used or worn

+ All original packaging is still intact

+ The item has not been personalised

+ The item was not part of a clearance sale

 

What's covered — and what isn't

+ Return shipping is the responsibility of the customer.

+ Refunds, store credits and exchanges are credited for the

value of the item(s) only, excluding the original shipping fees.

 

Personalised orders

Because personalised pieces are made just for you,

we can only offer a refund on a personalised order if the item is faulty.

 

How to request a refund, exchange or store credit

Simply complete the form below and we'll be in touch to guide

you through the next steps.

 

Changed your mind? Cancellations & edits

+ Cancellations — We're happy to cancel your order,

as long as we haven't already processed or personalised it.

 If we have, our refund policy above will apply.

 

+ Order edits — Need to change something?

Contact us immediately at hello@hellochooki.com.au

and we'll do our best to help before your order moves.

 

Questions?

If you're ever unsure, just reach out at hello@hellochooki.com.au —

we're here to help.